Frequently Asked Questions

You have questions? We have answers. If you can’t find an answer to your questions don’t hesitate to contact us.

Go to our contact page and fill out the contact form with the product you would like to sample. We will get back to you with more information.

First Source Catheters files directly with Medicare, Medicaid, and private insurance companies.  We will perform a detailed verification of your insurance and work with you throughout the entire billing process.

Medical supplies that are billed directly to Medicare, Medicaid, and Third Party Insurance companies require a prescription before dispensing. First Source Catheters will handle all of the medical documentation necessary before processing your order. We will contact you for your healthcare provider’s contact information and we will request the prescription from your physician on your behalf.

First Source Catheters will contact you on a scheduled basis to ensure you do not run out of supplies.  If you prefer email or text reminders, we can quickly set you up for those notifications..

First Source Catheters can provide detailed tracking information by email.

No.  You will never have to pay for regular shipping and handling charges.

First Source Catheters carries a full line of intermittent catheters and other medical supplies from the top manufacturers. Please CONTACT US to discuss your specific preference.

First Source Catheters provides a wide selection of catheters in various sizes, (6-18 French) straight or coude tipped, hydrophilic, closed systems, external, or intermittent.

Yes! We thought you'd never ask! JJ is our fearless guard dog but truth be told, he only listens to Chris’s daughter.

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