Hello, I’m Chris Malcom, founder & owner of First Source. I’m a C-7 quadriplegic and have been using urological supplies for over 29 years. I started First Source with the goal of making the catheter buying experience less complicated and more personal. We’re big enough to serve and small enough to care about our customers.
Outstanding Service, Always
First and foremost, we are here to provide you with the best customer service possible. Unlike some of the big, corporate urological supply companies, you’re more than a number to us, you’re our customer and you deserve to be treated with empathy, compassion, and respect! That’s exactly what you’ll get from us. We’ll always answer the phone (you’ll never get an operator or auto-attendant). Our staff is ready to contact your doctor, contact your insurance company, and do everything within our control to keep you from worrying about catheters.
Director of Sales / Co-Founder
Director of Billing & Reimbursement
Director of Documentation Management
Director of Customer Service
Let Us Worry, So You Don't Have To
Whether you have a spinal cord injury and use a wheelchair or have another sort of condition, life is not over.
In 2017, I decided it was time to start my own company, First Source Catheter, Inc. Our number one goal is to provide help, guidance, support, education, and most importantly, the best service possible all while providing the best products available. In my case, I believe that living with a spinal cord injury is invaluable when it comes to helping and serving a customer population that has similar injuries and conditions. We also contribute to several support groups across the country that help those also living with spinal cord injuries and related conditions. We strongly believe in helping to improve the quality of life of our customers, as well as all those we encounter. You have more important things to do other than worry about your catheter supplies. Let us worry, so you don’t have to.
WE MAKE IT SIMPLE FOR YOU
The Details of How It Works
First Source Catheters has a fully trained and knowledgeable service staff ready to assist you with your questions concerning intermittent catheters and intermittent catheter use. Our medical supply service is designed to provide you with the level of freedom you want and need. Our products and services are guaranteed. Please contact us (toll-free) at 1-844-499-9820 if you would like more information about our company or need assistance with product information and ordering.
For quick delivery to you, First Source Catheters is located just outside of Atlanta, GA. Our corporate headquarters, as well as our distribution center, is located at 1690 Redi Road, Suite 400, Cumming, GA 30040. Orders ship same day or next business day depending on the time of day you place your order. With our close proximity to the UPS distribution centers, your order will be delivered quickly and discreetly, usually within 2-3 business days, to your home or place of business.
First Source Catheters accepts assignment with Medicare, Medicaid for various states, as well as some third party insurance providers. We’ll handle everything from contacting your doctor to contacting your insurance company. Most importantly, we’ll contact you each month to address any questions or concerns, or simply just send your supplies.