Chris of First Source Catheters

Hello, I’m Chris Malcom, founder & owner of First Source. I’m a C-7 quadriplegic and have been using urological supplies for over 29 years. I started First Source with the goal of making the catheter buying experience less complicated and more personal. We’re big enough to serve and small enough to care about our customers.


Call & Talk to Someone in the USA Everytime

We Contact Your Doctor For You

We Contact Your Insurance Company For You

Outstanding Service, Always

First and foremost, we are here to provide you with the best customer service possible.  Unlike some of the big, corporate urological supply companies, you’re more than a number to us, you’re our customer and you deserve to be treated with empathy, compassion, and respect!  That’s exactly what you’ll get from us.  We’ll always answer the phone (you’ll never get an operator or auto-attendant).  Our staff is ready to contact your doctor, contact your insurance company, and do everything within our control to keep you from worrying about catheters.

Director of Sales / Co-Founder

Director of Billing & Reimbursement

Director of Documentation Management

Director of Customer Service

Let Us Worry, So You Don't Have To

Whether you have a spinal cord injury and use a wheelchair or have another sort of condition, life is not over. 

In 2017, I decided it was time to start my own company, First Source Catheter, Inc. Our number one goal is to provide help, guidance, support, education, and most importantly, the best service possible all while providing the best products available. In my case, I believe that living with a spinal cord injury is invaluable when it comes to helping and serving a customer population that has similar injuries and conditions. We also contribute to several support groups across the country that help those also living with spinal cord injuries and related conditions. We strongly believe in helping to improve the quality of life of our customers, as well as all those we encounter. You have more important things to do other than worry about your catheter supplies. Let us worry, so you don’t have to.

First Source Catheters Family Picture


The Details of How It Works

First Source Catheters has a fully trained and knowledgeable service staff ready to assist you with your questions concerning intermittent catheters and intermittent catheter use.  Our medical supply service is designed to provide you with the level of freedom you want and need. Our products and services are guaranteed. Please contact us (toll-free) at 1-844-499-9820 if you would like more information about our company or need assistance with product information and ordering.

For quick delivery to you, First Source Catheters is located just outside of Atlanta, GA.  Our corporate headquarters, as well as our distribution center, is located at 1690 Redi Road, Suite 400, Cumming, GA 30040.  Orders ship same day or next business day depending on the time of day you place your order.  With our close proximity to the UPS distribution centers, your order will be delivered quickly and discreetly, usually within 2-3 business days, to your home or place of business.

First Source Catheters accepts assignment with Medicare, Medicaid for various states, as well as some third party insurance providers.  We’ll handle everything from contacting your doctor to contacting your insurance company.  Most importantly, we’ll contact you each month to address any questions or concerns, or simply just send your supplies.

Let us be your first source for catheters!

Chris Malcom of First Source Catheters

Chris Malcom


Chris started his career in 1993 selling wheelchairs at a local DME company in Augusta, GA.  In 1994, Chris relocated to Atlanta to join a urological supply company and the rest is history.  Chris also serves as a board member for the United Spinal Association of Atlanta.  After becoming a C-7 complete quadriplegic from a car accident in 1991, Chris was a competitive wheelchair racer and wheelchair rugby player for many years.  Chris, his wife Andee, and their 2 daughter love spending time boating at the lake.  When not working, it’s more than likely that you will find Chris at one of his daughters’ cheerleading competitions or lacrosse matches.    

Clint of First Source Catheters

Clint Cook

Director or Sales / Co-Founder

An industry veteran of over 30 years, Clint is also the Founder and Executive Director of Spinal Cord Injury USA, one of the largest support groups on social media. He currently serves as the President of United Spinal Association of Atlanta and is a board member of Catalyst Sports. Since becoming a C5/6 Incomplete Quadriplegic due to a MVA in 1988, Clint has devoted countless hours of peer support to those with newly acquired spinal cord injuries.
Nancy of First Source Catheters

Nancy Gentry

Director of Billing & Reimbursement

Nancy was actually the very first employee of First Source Catheter and has almost 35 years of experience in the billing and reimbursement world. When not working, Nancy loves to vacation at the beach and enjoys attending softball games and horseback riding with her 3 granddaughters.

DeeAnna of First Source Catheters

DeeAnna Toal

Director of Documentation Management

Dee Anna has been in the DME industry for 16 years. She has been married for 34 years and has 3 grown children with 4 grandchildren (more on the way). Away from the office Dee Anna and her husband run a small family farm, Seven Seay’s Farm, with Honey Bees, Blue Berries, Laying Hens, Peking Ducks, Goats and Miniature Donkeys.
Todd of First Source Catheters

Todd Robinson

Director of Customer Service

Todd has a background in Therapeutic Recreation but came over to the DME industry in 1998. In 1981, at the ripe old age of 15, Todd became a T-4 Paraplegic due to a motorcycle accident. Todd has participated in many wheelchair sports and has completed numerous marathons and triathlons all over the country. He now focuses his time on handcycling. In their spare time, Todd, his wife Melissa, and their children love spending time sitting in the soft white sand of the Gulf Coast and watching Alabama Crimson Tide football.